亚特兰大瑞吉酒店-住客评论

Guest（Couple） 2025-12-01
We came to Atlanta for a little Anniversary trip. We are platinum Marriott members and have stayed at nice Marriott properties all over the world. The St. Regis in Buckhead is one of our favorites. We usually come here a couple times a year because of the great service and we love the location. This time, we had a few hiccups with the service. When we checked in, my wife ordered some coffee to be brought up but after an hour and still no coffee, she cancelled it because we were getting ready to leave. As we left, we asked to have extra pillows brought to our room, but when we returned, there were no pillows so we had to call down again to request the pillows. Finally, we ordered room service for dinner and after waiting over an hour, we called to check on the food and was told they delivered the food to the wrong room and had to make it again. We have always enjoyed staying here at the St. Regis and have always had excellent service. Hopefully this was an aberration and not a sign of declining service. They did comp the room service and gave us a hotel credit for our trouble without us having to ask which was nice. Will definitely be back
酒店回复：
Dear MinhH177, Thank you for choosing to celebrate your anniversary with us at The St. Regis Atlanta and for your continued loyalty as a valued Marriott Bonvoy Platinum Elite member. We are glad that you love our location. However, we want to extend our sincere apologies for the issues that inconvenienced you during your stay. We always want to provide impeccable service with authentic and trusted responses to our guests' needs, and we are disappointed if this was not your experience. We have addressed this with our associates, and we are grateful for your valuable feedback. We appreciate your recognition of our team’s efforts to acknowledge the inconvenience during your stay, and we value your candid feedback. We hope to welcome you back soon. Best regards, Rafael Gorina Director Of Operations
Guest（Couple） 2025-10-01
Moved from 4 Seasons ( needs complete refurb) St. Regis thankfully accommodated an early check in. The Room WOW ! everything was clean and smelled amazing! Staff is exceptional - lux car to Lennox ( thanks Usuf) . Every door opened , question answered and Buckhead is so pretty -having an event at St Regis would be a Dream ! Will return!
酒店回复：
Dear marysO147PA, Thank you for taking the time to share that your stay at The St. Regis Atlanta was perfect in every way. Whether you are in the area to explore the area or to host an event, we are dedicated to elevating our guest's experience and exceeding expectations. We appreciate you acknowledging our commitment, and it is especially wonderful that you highlighted our exemplary check-in service, as well as our gorgeously appointed accommodations. We are passionate about creating a welcoming and authentic atmosphere, and we are grateful for your generous comments regarding our authentic and knowledgeable associates. Thank you for choosing us, and we look forward to being your home again in the future. Best regards, Rafael Gorina Director Of Operations
Guest（Couple） 2025-09-01
Traveling through Atlanta and spent a wonderful relaxing evening at this luxurious hotel. Impeccable and beautifully appointed…this is a great respite. Be sure to arrive in time for the nightly champagne sabering ceremony. After a brief explosion and history of sabering the bottle is quite impressively uncorked with a saber. Everyone then shares in a toast. The ceremony lasts about 15 minutes and is fun.
酒店回复：
Dear kendellbrink, We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals, and we are thrilled to exceed your expectations. We are especially happy that you had an excellent time celebrating the tradition of the day into the night with our charming sabering ceremony,?The Art of Sabrage. Thank you for recommending The St. Regis Atlanta to our future travelers, and we look forward to welcoming you again soon. Best regards, Rafael Gorina Director Of Operations
Guest（Traveling with friends） 2025-08-01
Stayed a night while visiting the area. Service was impeccable and amenities were very nice.
酒店回复：
Dear Guest, On behalf of all of us, thank you for the excellent review. We are pleased to know how much you loved your stay. Here at The St. Regis Atlanta, our associates are passionate about inspiring and connecting with our guests, and we appreciate you recognizing them for an impeccable job. It was our pleasure hosting you, and we hope to have you back with us again soon.Best regards,Rafael GorinaDirector Of Operations
Guest（Couple） 2025-08-01
This is a prototypical St Regis. Full of luxury and style. It’s clean and luxurious. Stately bathrooms and guest room. It’s a phenomenal hotel. Don’t go to the other “5 Star” hotels. I just left the gross Whitley to come here.
酒店回复：
Dear Valued Guest, We strive to provide every guest with an unparalleled experience at our luxury resort. We are glad that you enjoyed our inviting and comfortable rooms, designed to give you everything you need for a memorable visit. Thank you for being our guest at The St. Regis Atlanta, and we look forward to seeing you again soon. Best regards, Rafael Gorina Director Of Operations
Guest（其他） 2025-06-01
这是我入住体验最差的一次，感觉酒店管理有问题，这个价位的酒店在服务细节上远没有达标，以上是本人主观认识，下面讲一下客观情况，第一天check in时前台没有一个服务人员，只听到有人在后麪小房间聊天的声音，我hello了一下，没人睬，等了3-5分钟终于从小房间出来一位女士办完入住，进房间发现卧室洗手间内有异响，控制面板电流声（较小），台盆上方天花板有较大声异响（嗒嗒声），晚上睡觉肯定有影响，于是打了bulter service电话讲了异响情况，希望来处理一下，三十分钟没反应，忍不住直接到前台反应，要求尽快解决或换个房间，均不答应且态度生硬敷衍，我要求见manager on duty,回答我经理在忙，我因为外出有事，在礼貌表达了强烈不满后离开酒店，晚上十点多回来后发异响倒是没有了，一夜无事，第二天离大谱的事情就来了，凌晨三点左右，睡梦中突然被吵醒，发现窗帘正在自动打开（发出沙沙声），全屋灯光自动打开，灯火通明，走到客厅发现同样情况，同时第一天入住时的异响又再度出现，直到早上一直未睡，因为上午要自己开车去机场，已没有精力和酒店交涉，前台交了钥匙就离开。认真写了这么多，是为了让更多的人不要踩坑。
Guest（家庭旅游） 2025-05-01
洗澡水太小，其他都非常好
Guest（商务旅客） 2025-04-01
Comfortable hotel, friendly staff. A wholefoods directly across the road for any bits and pieces you need, and nice neighbourhood location. It is not really near anything, but ubers are plentiful and easy to get. I did not use the pool area but it looked fine. I parked next door in the One Buckhead Plaza carpark rather than pay for valet parking (the valets park in the same place anyway). Just drive up past the hotel on the right hand side, turn left into the carpark where it says "visitors" and use your credit card to swipe in. Park anywhere from the second floor upwards. When exiting, just use the same credit card at the turnstile to exit. Costs $24 per day so way cheaper. I stayed two days and it was a simple $48 on exit. There is an elevator in the carpark and a convenient direct and very short route to walk from level 3 of the carpark directly to the side entrance of the hotel on level 4 by the bar. If you're checking in it is one floor down in the elevator to the reception.
酒店回复：
Dear tal27, It was a pleasure reading your review of The St. Regis Atlanta. We have an exceptional team that is committed to providing tailored, seamless service to each of our guests, so we look forward to sharing your compliments with them. We are also glad that you liked our property and had a pleasant stay. We appreciate you taking the time to share your experience, and we look forward to your next visit. Best regards, Rafael Gorina Director Of Operations
Guest（商务旅客） 2025-04-01
The St. Regis Atlanta is the city’s undisputed luxury leader—elegant, expansive, and attended by butlers who press your clothes and bring you coffee like it’s a privilege (because it is). Even standard rooms are large, well-appointed, and come with a bathroom that feels like a spa ad. Bonvoy elites will appreciate being treated like actual elites: you can take your breakfast wherever you like—in the restaurant or your robe. Butlers provide coffee or tea on the house, but beware: iced drinks aren’t included and will cost you upwards of $21, which feels more like Santa Barbara than Buckhead. The bar is stunning and vast but, curiously, as chilly in ambiance as it is in climate. The house car is a standout—beautifully kept, and piloted by a driver who’s basically a rolling TED Talk on Atlanta. The spa is expansive and well-run, with RFID wristbands unlocking lockers like you’re entering a Bond villain’s lair. Staff circulate in the relaxation areas with offers of the signature spa drink and delicate macaroons—small but appreciated touches. Just note: while the amenities are polished, the overall mood leans a bit austere rather than indulgent. The location is great for shopping and dining, though the grandeur does feel mildly dislocated when you’re gazing out at Whole Foods. Staff are generally kind and helpful, but the hotel—while undeniably beautiful—lacks some of the intuitive, experienced service you’d find at other St. Regis outposts. Still, it’s the most luxurious option in Atlanta. Just be ready to trade a little warmth for a lot of wow.
酒店回复：
Dear patrickdna, On behalf of all of us, thank you for the excellent review. We are pleased to know how much you loved your stay. Here at The St. Regis Atlanta, renowned St. Regis luxuries and amenities abound, from our Signature St. Regis Butler service to our convenient location and our relaxing spa. We look forward to having you visit with us again and wish you all the best with your travels. Best regards, Rafael Gorina Director Of Operations
Guest（家庭旅游） 2025-03-01
The staffs attention to detail was extremely impressive. We had a last minute change of plans and had to stay in Atlanta another night. The staff booked us a room asap with all the upgrades! We will for sure be back! The spa was also about to accommodate us with a couple of last minute stress relief massages. Kristen has the magic touch for sure! Thanks everyone!
酒店回复：
Dear Guest, On behalf of all of us, thank you for the excellent review. We are pleased to know how much you loved your stay. Here at The St. Regis Atlanta, our associates are passionate about inspiring and connecting with our guests, and we appreciate you recognizing them for an impeccable job.?It is a pleasure to know you enjoyed our renowned spa. It was our pleasure hosting you, and we hope to have you back with us again soon.Best regards,Rafael GorinaDirector Of Operations

亚特兰大瑞吉酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-12-01

Guest（Couple） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Traveling with friends） 2025-08-01

Guest（Couple） 2025-08-01

Guest（其他） 2025-06-01

Guest（家庭旅游） 2025-05-01

Guest（商务旅客） 2025-04-01

Guest（商务旅客） 2025-04-01

Guest（家庭旅游） 2025-03-01

客户评价由实住客人提供的真实点评